Contract Cancellations
If a vehicle was stolen and the customer is requesting a cancellation, both of the following documents are required: 1) Proof of Loss or Salvage Repo...
Tue, 10 Nov, 2020 at 6:27 PM
In order to cancel coverage due to a vehicle being stolen, please follow the same procedure you would for a "Repo/Write Off" cancellation. Click h...
Tue, 26 Oct, 2021 at 2:49 PM
How do I stop payments from being withdrawn on a VLPP product when a vehicle has been deemed a loss?
Please do not submit a cancellation request in the event a vehicle has been deemed a loss. Instead, we ask that you please reach out to vlpp@lgm.ca to init...
Mon, 2 Nov, 2020 at 12:25 PM
Issuing dealerships may request to cancel a Loan Protection policy on behalf of a customer within 30 days of the contract purchase date. Outside of 30 ...
Mon, 2 Nov, 2020 at 12:29 PM
Exceptions may be granted if a client provides their authorization by e-mail to success@lgm.ca. In their e-mail authorizing this exception, they should...
Tue, 26 Oct, 2021 at 2:32 PM
This is a unique number associated to the customer loan which helps the lienholder apply refund cheques to the correct account. It is often referred to as ...
Mon, 2 Nov, 2020 at 11:09 PM
If the payment method is credit card: A cancellation request will be approved upon immediate submission. If the payment method is bank account: Due t...
Tue, 15 Nov, 2022 at 3:25 PM
This can be easily identified by logging into the HUB, and viewing your pending notifications (found on the top right hand corner of your HUB page). ...
Tue, 3 Nov, 2020 at 12:29 PM
There are various reasons a cancellation could have been rejected, such as: 1. Inaccurate cancellation effective date 2. Incorrect mileage (exceeds e...
Mon, 2 Nov, 2020 at 1:39 PM
Once you attach your document, please add a brief description in the Description Field box and then hit "Upload". This field is mandatory, and the...
Mon, 2 Nov, 2020 at 4:42 PM