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Contract Cancellations

What do I do if a customer has still not received a refund cheque after 3 weeks?
Please ensure that you have the correct payee address and loan reference number (if applicable) and email success@lgm.ca to inquire about the status of the ...
Tue, 26 Oct, 2021 at 2:34 PM
How can I cancel a contract for a vehicle that has been written off?
There are two possible options, depending on where the refund is being sent to. 1. Refund to the dealership: The loan must be closed, or policy has be...
Wed, 3 Nov, 2021 at 11:21 AM
What document do I need to upload in a cancellation request if sending the refund to the customer?
In order to send a refund directly to your customer, proof of payout must be uploaded if there is a lienholder on file. For guidance on what documentation w...
Fri, 6 Nov, 2020 at 6:58 PM
Why do I only have "force refund" as a cancellation reason?
This is most likely because the contract is not paid. Please verify and if this is not the case, you may escalate a bug to Dev. 
Wed, 2 Dec, 2020 at 11:30 AM