Issuing dealerships can submit cancellation requests online through our self-serve features in the HUB, by navigating to the specific policy and clicking on "cancel this contract".
For step by step guidance on how to submit a cancellation in the HUB, please navigate to your Sales Tools > Hub Resources > Handling Contracts > Cancel a Contract
The following is important to know:
1. The dealership requesting the cancellation will be responsible for paying the chargeback.
2. All refunds issued for cancellations on leased vehicles must be returned to the lienholder on file.
3. Exceptions may be granted to refund the dealership directly if specific documentation is received. Please click here for more information.
If you are the non issuing dealership and would like to cancel for a customer, click here for guidance.