Contract Cancellations

How long does it take to receive a refund cheque?
Please allow approximately 2-3 weeks for a refund cheque to arrive to its recipient.  For guidance on what to do if a customer has still not received a ...
Wed, 4 Nov, 2020 at 7:20 PM
Can Anti-Theft contracts be cancelled outside 30 days?
Yes. However, the refund may be little or none, due to the contract cost being low. Please note that no cheque will be sent out if the LGM refund portion is...
Mon, 2 Nov, 2020 at 11:57 AM
When can I submit a loyalty cancellation on behalf of a customer?
The cancellation reason "Loyalty — Purchased New Contract" should be used 30 days outside of the contract purchase date, when a customer is cancel...
Fri, 6 Nov, 2020 at 10:11 AM
Does a loyalty cancellation quote only apply if the new product is being sold to the exact same client?
In order for cancellation reason "Loyalty - Purchase new" to be approved, the contract holder must have the same last name on the newly purchased ...
Tue, 10 Nov, 2020 at 5:26 PM
Do I have to sell the same product for a loyalty cancellation?
No, we honor any loyalty cancellations as long as the policy is sold through LGM.     *Exceptions to this apply to VCCI. 
Thu, 5 Nov, 2020 at 2:03 PM
What document do I need to upload in a cancellation request if sending the refund to the dealership?
In order to send a refund directly to your dealership, proof of payout must be uploaded if there is a lienholder on file. For guidance on what documentation...
Tue, 3 Nov, 2020 at 6:09 PM
What documents can be uploaded as Proof of Payout?
Any of the following will be accepted as Proof of Payout:  a. Lien release  b. Copy of the payout cheque  c. Lien search showing there is no outstandi...
Mon, 2 Nov, 2020 at 12:13 PM
How is the dealer portion of a cancellation calculated?
The dealer portion of the refund is calculated the following way: (Customer refund) - (LGM portion). For example:  Customer refund: $500  LGM portion...
Fri, 6 Nov, 2020 at 10:23 AM
What documents are required when cancelling a policy due to a total loss if I want the refund sent to the dealership?
The following documents are required in the event the customer has written off their vehicle and the pro-rata cancellation is being sent to the dealership: ...
Tue, 3 Nov, 2020 at 12:09 PM
Who is responsible for paying cancellation chargebacks?
The dealership requesting the cancellation is responsible for paying the chargeback, or for providing the "dealer portion" of the pro-rata refund ...
Mon, 2 Nov, 2020 at 12:17 PM