Non-issuing dealerships may submit a cancellation request for a customer under the following circumstances:

1. The contract was purchased over 30 days ago and;

2. The non-issuing dealership accepts to pay a chargeback, or provide the "dealer portion" of the refund to the customer. (click here for more details)

To download  a copy of the cancellation form, please navigate to your Sales Tools > Select the Product > Forms > Cancel a Contract.

Once the cancellation form has been filled out and signed by both your dealership and customer, please e-mail a copy to  

In order for this cancellation to be approved upon review, please ensure that all required documentation has been provided in the same email. (click here for details)