Product Knowledge (Certified Pre-Owned)

What features are included in the Certified Pre-Owned (CPO) program?
The following features are included: Full vehicle inspection Exchange privileges  CARFAX® History report Recent Graduate Bonus  90 day Sirius XM Radio...
Tue, 10 Nov, 2020 at 4:02 PM
What three points should always be included when creating an ad for CPO vehicles?
Peace of mind, warranty, and affordability when creating an ad for CPO vehicles.
Thu, 29 Oct, 2020 at 1:09 PM
Does the CARFAX® report need to be available when selecting inventory?
Yes, the CARFAX® report needs to be available when selecting inventory. 
Thu, 29 Oct, 2020 at 1:09 PM
How do I know if a vehicle is eligible to be certified?
This answer is specific to our Kia program. For a vehicle to be eligible for the Kia CPO program, it must meet the following requirements: 1. Must b...
Wed, 11 Nov, 2020 at 8:52 AM
How do I sell a CPO warranty?
All eligible vehicles can be certified in the HUB by following these steps:  Click on Certified Pre-Owned option on your menu tab  Click on Certify Vehic...
Tue, 26 Oct, 2021 at 2:46 PM
How long do I have to use my CARFAX® report?
The CARFAX® report must be purchased from your dealership and used within 30 days. 
Tue, 10 Nov, 2020 at 4:02 PM
Why am I getting an error when I try to purchase a CPO warranty?
There may be several reasons for which you are running into issues while trying to purchase the CPO MBP after having certified the KIA vehicle.   Below ...
Sat, 28 Jan, 2023 at 1:49 PM
What do I do if my CARFAX® was purchased more than 30 days ago?
If your CARFAX® was purchased more than 30 days ago, you will need to purchase a new report. 
Tue, 10 Nov, 2020 at 4:02 PM
Where can I find my CARFAX® ID?
Your CARFAX ID can be located on the homepage once you sign into your CARFAX® portal.  
Tue, 10 Nov, 2020 at 4:01 PM
Why is my CARFAX® report number not appearing when I try to certify my vehicle in the HUB?
In order for a CARFAX®  report number to appear during the certification process in the HUB, please ensure the following criteria is met:  The CARFAX® rep...
Tue, 26 Oct, 2021 at 2:43 PM