In order for a CARFAX® report number to appear during the certification process in the HUB, please ensure the following criteria is met:
- The CARFAX® report was purchased from your dealership
- The CARFAX® report was purchased within the last 30 days (click here if it was purchased more than 30 days ago)
- Vehicle is eligible for our CPO program (click here for more details)
- The vehicle's in-service-date has been entered prior to clicking "Validate"
- The vehicle's kilometers have been entered prior to clicking "Validate"
If an error message still appears after having verified all of the above, please e-mail the following to email@example.com:
- Screenshot of the information entered
- Screenshot of the error message
- Confirmation of your CARFAX®ID (click here for more details).
- Confirmation that all troubleshooting steps have been completed
Once we have received all of the above, we will work with CARFAX® and our Technology team to resolve your issuing within 72 hours.