The Hub

Why can't I find a contract or claim even if I have selected "All Dealerships" in the drop down menu?
There are various reasons that this may have occurred. Below are some troubleshooting steps to help resolve this issue: 1. Ensure that the web browser you...
Tue, 3 Nov, 2020 at 7:25 PM
How do I deactivate someone's access in the HUB if they no longer work here?
Please e-mail success@lgm.ca with the following information, asking us to deactivate their access:  1) First and Last name 2) Dealership name
Tue, 26 Oct, 2021 at 2:25 PM
How can I empty my cache in google chrome?
If you are unable to access the HUB due to a grey screen or access denied message, you may need to empty your cache. For guidance, please see steps atta...
Wed, 11 Nov, 2020 at 10:40 PM
How do I add products that are not from LGM?
To add a 3rd Party Product, you can follow these steps:  1. Click on Welcome, Username  2. Click on Company Profile  3. Click on Products    4. Clic...
Thu, 5 Nov, 2020 at 2:11 PM
How do I update my merchant code?
If you have recently changed your terminal, we may need to update your merchant code. In order to do so, please contact selttlement@lgm.ca to make the neces...
Wed, 11 Nov, 2020 at 10:40 PM
Why am I seeing a grey screen in the HUB?
There are various reasons that this may have occurred. Below are some troubleshooting steps to help resolve this issue:  1. Ensure that the web browser ...
Tue, 26 Oct, 2021 at 2:58 PM
Why am I seeing an "Access Denied" error message?
There are various reasons that this may have occurred. Below are some troubleshooting steps to help resolve this issue:  1. Ensure that the web browser ...
Tue, 26 Oct, 2021 at 2:59 PM
How do I clear my cache and cookies?
There are various reasons that this may have occurred. Below are some troubleshooting steps to help resolve this issue:  1. Ensure that the web browser ...
Tue, 26 Oct, 2021 at 2:58 PM
How do I save a report I made?
To create and save reports, please follow these steps:  1. Click on Report Search  2. Enter your date filter, and select your report filters  3. Cl...
Wed, 4 Nov, 2020 at 6:04 PM
Where can I find more product related information?
You can find more product related information by navigating to your menu on the left-hand side in the HUB, and clicking on "My Distinction Learning&quo...
Tue, 10 Nov, 2020 at 4:59 PM