The Hub

When is the premium surcharge for LCU applied?
The Mechanical Breakdown Protection plan allows eligible new and used vehicles to be used in various light commercial applications. There is no premium surc...
Mon, 29 Mar, 2021 at 6:47 PM
How do I pay my invoices online?
Please note that all Accounting Users have access to view and pay invoices directly in the HUB. For step by step guidance on how to pay an invoice, please n...
Thu, 12 Nov, 2020 at 2:30 PM
Why can't I get a price when purchasing BMW Limited Debt Waiver?
In order to get pricing, all fields must be filled out, including the vehicle purchase price.  
Tue, 23 Mar, 2021 at 2:16 PM
Why can't I get a VLPP quote?
When quoting any VLPP item, it is important to fill out the vehicle price field and make sure that all mandatory fields are completed. 
Tue, 23 Mar, 2021 at 2:42 PM
What phone number do I call to inquire about customer contracts?
If you are a non-issuing dealership looking for information related to a mutual client, please feel free to navigate to the Contract Search page in the HUB ...
Tue, 26 Oct, 2021 at 2:57 PM
Why is a contract expired?
A contract may be expired for various reasons, such as:  It has reached its expiry date  It has reached its expiry mileage  It was forcefully expired in...
Fri, 23 Apr, 2021 at 12:05 PM
What answer do I put if my client never claimed Critical Illness?
The answer in the health questionnaire should be: YES
Fri, 30 Apr, 2021 at 3:23 PM
What contract number format do I enter for a Symtech loyalty?
Please uncheck "HUB contract #" in the cancellation request page and enter the Symtech contract # (digits only).
Fri, 30 Apr, 2021 at 3:24 PM
Why can't I upload a document to my cancel request?
There are various reasons this may be occurring, such as: Your file size exceeds the allowable upload size Please note the maximum file size when uplo...
Tue, 25 May, 2021 at 8:10 AM
Can a VLPP Total loss term be truncated?
No. VLPP coverage needs to match the loan amortization in months, therefore this cannot be truncated.
Fri, 30 Apr, 2021 at 3:28 PM