There are various reasons that this may have occurred. Below are some troubleshooting steps to help resolve this issue:
1. Ensure that the web browser you are using is Google Chrome.
2. Clear your cache and cookies in Chrome browser settings before accessing the HUB. Please click here for guidance on how to do so and see attached.
3. Once you have cleared your cache and cookies, log out of the HUB, close your browser, and log back in.
4. Ensure you are logged out of the HUB on all other computers.
If you have tried all the above steps and still cannot locate this contract, please contact settlement@lgm.ca for further assistance. In order for us to troubleshoot this within 1 business day, please indicate "HUB ERROR" in your subject line and reference the claim number.