Product Knowledge (Loan Protection)

Does the insured monthly payment for Loan Protection include or exclude taxes?
The insured monthly payment includes taxes.   For a list of all loan amount inclusions, click here. 
Fri, 6 Nov, 2020 at 5:19 PM
Do we cover the entirety of the client's lien?
In order to know if we cover the entirety of the client's lien, we must compare the Loan Amount (under Loan Information) with Insured Loan Amount (under...
Mon, 2 Nov, 2020 at 7:55 PM
Why am I not able to select Critical Illness in my Loan Protection quote?
In order to select Critical Illness coverage under a Carefree plan, please ensure that Life insurance has been selected and that you answered correctly the ...
Wed, 4 Nov, 2020 at 6:08 PM
What amount do I enter in the loan amount?
The amount that should be entered here is the total amount of the loan from your DMS — including accessories, delivery fees, taxes and the cost of other war...
Mon, 2 Nov, 2020 at 7:57 PM
Why am I seeing an error message saying that that my loan payment amount is outside the acceptable range when trying to purchase Loan Protection coverage?
You may be seeing this error message because you included the loan protection premium to your loan amount. The amount that should be entered here is the...
Fri, 6 Nov, 2020 at 11:08 AM
Why would a customer's cancer claim for critical illness be denied if the diagnosis is after the contract purchase date?
If a customer has been diagnosed with cancer within 90 days following the contract purchase date, a critical illness benefit will not be covered.  
Thu, 29 Oct, 2020 at 1:11 PM
Is Critical Illness coverage available to purchase on the Essential, Essential Plus and Carefree insurance plans?
No, Critical Illness is only eligible to purchase on the Carefree plans.  Additionally, Critical Illness coverage cannot be purchased as a stand-alone p...
Thu, 29 Oct, 2020 at 1:12 PM
How long is the waiting period if a customer's Total Disability recurs within a certain ‘period’ after they recover from the same disability or related disability?
The waiting period is 6 months.
Thu, 29 Oct, 2020 at 1:12 PM
If my customer's Total Disability recurs within a certain ‘period’ after they recover from the same disability or related disability, will they be subject to the Elimination (waiting) Period?
If your customer’s Total Disability recurs within a certain ‘period’ after they recover from the same disability or related disability, they will not be sub...
Thu, 29 Oct, 2020 at 1:12 PM
Do customers need to be working to qualify for life insurance?
No, customers do not need to be working to qualify for life insurance.
Thu, 29 Oct, 2020 at 1:16 PM