Claims Payments

How can I request for payment online?
You will need access to the LGM HUB, which you can directly request by sending an email to with the following information: Dealership...
Fri, 30 Apr, 2021 at 3:57 PM
What is required to receive payment on a claim within two business days?
Please ensure that your invoice is signed by the customer and all associated sublet invoices/rental agreements  are uploaded in the HUB.   Please note t...
Thu, 4 Feb, 2021 at 4:03 PM
How is payment provided?
Payment is provided by e-mail to a designated contact through our payment processing system, referred to as Wex. Once the link is clicked, a Master Card...
Tue, 27 Oct, 2020 at 7:50 PM
How do I set up a WEX contact to receive payment on a claim invoice?
Please have your Service Manager contact us at with the contact email where payment should be sent.   We will ensure to provide this a...
Tue, 3 Nov, 2020 at 7:36 PM
Can I have more than one contact email for WEX?
No, only one email can be assigned for payment.
Tue, 27 Oct, 2020 at 7:51 PM
When can I expect payment on a claim?
Our online self-serve tool allows you to submit your invoices online at your own convenience. While an increased number of claim payments will be paid out i...
Tue, 27 Oct, 2020 at 7:52 PM
Why have I not yet received payment after two business days?
There are various reasons why you may not have not received payment.   Below are some troubleshooting steps to help resolve this issue: 1. Ensure that ...
Tue, 27 Oct, 2020 at 7:53 PM
Why was my WEX payment declined?
Please ensure that you have entered the correct amount in your terminal. Additionally,  this may be occurring if you recently changed your terminal and need...
Tue, 27 Oct, 2020 at 8:58 PM
What do I do if my WEX link has expired ?
If your WEX link has expired, please send an e-mail to, requesting a new link.  Please allow at least one hour to receive a new WEX li...
Tue, 27 Oct, 2020 at 7:55 PM
Who do I contact to update my labor rates?
Please have your Service Manager email the new hourly rate and the rate type to
Tue, 16 Nov, 2021 at 4:45 PM