There are various reasons that you are unable to locate this in the HUB, such as:

1. "All Dealerships" was not selected from the drop-down menu on the left hand side

  • This is useful in cases where a contract may have been purchased at another dealership, but repairs were done at your dealership.  


2. The contract is expired and the claim was phoned in as opposed to having been entered online by a Service Adviser. 

  • If this is the case, please email your invoice to and please indicate "HUB ERROR" in your subject line and reference the claim number.  Once received, we will provide payment within 2 business days.

3. The claim, contract, or VIN number does not match what is recorded in the HUB. Please ensure you have entered the correct information and enter only ONE of the following in the search option. 

  • Please note that it is more accurate to enter the claim, contract or VIN number as the customer information (first & last name) on the contract may be dissimilar to what you have in your system.