There are two possible options, depending on where the refund is being sent to.
1. Refund to the dealership:
- The loan must be closed, or policy has been paid cash (proof of payout is required)
- The write off has occurred outside of 30 days from the contract purchase date
- The LGM portion of the customer refund will be sent to the dealership (click here for more details)
- A cancellation fee will be deducted from the LGM portion.
- Submit the request directly in the HUB
- Select Repo/Write-Off – Dealer Requested as the cancellation reason
*Please note if the vehicle has been written off and the customer is purchasing a new policy with LGM, you may select "Loyalty - Purchased New" as the cancellation reason. LGM will waive the administration fee.
*For guidance on exceptionally sending this refund directly to your dealership after the loan has been closed, click here.
2. Refund to the lienholder:
- The write off must have occurred 90 days after the contract purchase date
- Proof of loss is required
- Proof of outstanding loan is required
- Loan reference number is required
- Select "Repo Write-Off - Lienholder Requested" as the cancellation reason
- Chargebacks and cancellation fees will be waived (upon condition that all of the above criteria has been met)
Product exclusions:
EWU, LEWW
Province exclusions:
Quebec - For Replacement Insurance and Loan Protection, chargeback calculations will follow AMF guidelines.
If you are the non-issuing dealership, please submit a cancellation form and all required documentation to success@lgm.ca