Claims

Where does the customers $50 deductible loyalty credit apply?
The loyalty credit towards the customer's deductible is eligible at the selling dealership, and any repair facility owned by the same dealer group.
Mon, 1 Mar, 2021 at 2:20 PM
How can the Loyalty Credit apply if the selling dealer does not have a Repair Facility/Garage?
If the Selling Dealer does not have a designated Garage/Repair Facility, please have the Business Office contact your LGM Dealer Development Manager (DDM) a...
Tue, 26 Oct, 2021 at 2:53 PM
Can the Curb Scuff benefit be used to replace a wheel/rim?
In special cases where repairing the cosmetic damage is impossible (but the damage is not eligible as part of the Road Hazard benefits because the wheel'...
Tue, 26 Oct, 2021 at 2:54 PM
Are wheel covers eligible as part of the Curb Scuff benefit?
Yes, if the customer has the Curb Scuff benefit included in their protection package, the benefit can be used towards the replacement of damaged wheel cover...
Mon, 1 Mar, 2021 at 2:24 PM
How are the two available Curb Scuff events calculated?
Curb Scuff Events are adjudicated based on how the damages could have occurred.  Examples:  Two wheels on the same side of the vehicle could be damage...
Mon, 1 Mar, 2021 at 2:26 PM
There is more than one Customer Concern on the work order. How do I enter it all in one claim?
When submitting a claim online, the best way to include all the information is to enumerate the concerns. The boxes will expand as you add information.     ...
Mon, 1 Mar, 2021 at 2:27 PM