Online Claims
Our online self-serve features allow you to submit online claims for our Appearance, Mechanical Breakdown, Tire & Wheel coverages as well as our Pre-Pai...
Wed, 11 Nov, 2020 at 2:19 PM
In order for us to review and authorize your claim within timely resolution times, please submit the following documents: The customer's repair order...
Fri, 30 Apr, 2021 at 3:19 PM
For step by step guidance on how to submit a PPM online claim via the mobile app, please navigate to your Service Tools > Service Advantage > Resource...
Wed, 11 Nov, 2020 at 7:47 PM
There are various reasons this may be occuring, such as: You are not set up with the following HUB access: Claims Adjuster (External). For details on get...
Wed, 11 Nov, 2020 at 8:03 PM
This may be occuring because either documents or components have not been uploaded to the claim. The system needs to see a component in order to run eligibi...
Wed, 18 Aug, 2021 at 8:29 AM
Yes, both repair orders and invoices are mandatory. Repair orders must be uploaded to claims submissions, and invoices must be uploaded upon payment req...
Thu, 12 Nov, 2020 at 1:26 PM
There are various reasons this may be occurring, such as: Your file size exceeds the allowable upload size Please note the maximum file size when uploadi...
Tue, 6 Apr, 2021 at 3:00 PM
There are various reasons this is occuring, such as: The part number is entered incorrectly, such as including dashes and/or spaces Numbers or letters m...
Thu, 12 Nov, 2020 at 1:02 PM
When this error appears, please email assistance@lgm.ca with reference to the VIN or Contract number in the body or subject line of the email to initiate th...
Tue, 26 Oct, 2021 at 2:48 PM
There are several reasons that this may be occurring, such as: You have submitted this claim on another computer or tablet If this is the case, please e...
Tue, 26 Oct, 2021 at 2:52 PM