There are various reasons this may be occurring, such as:
- Your file size exceeds the allowable upload size
- Please note the maximum file size when uploading photos to a claim is 10mb.
- The file type is not supported
- Supported file types for photos are: .JPEG, .PDF, .JPG, .JFIF
- Supported file types for videos are: .MP4
In order for us to successfully receive your photo and/or video submissions, please upload photos individually and ensure all file types are supported.