Issuing dealerships can submit cancellation requests online through our self-serve features in the HUB, by navigating to the specific policy and clicking on "cancel this contract".
For step by step guidance on how to submit a cancellation in the HUB, please navigate to your Sales Tools > Hub Resources > Handling Contracts > Cancel a Contract
The following is important to know:
1. The dealership requesting the cancellation will be responsible for paying the chargeback.
2. If the customer's payments are debited via a bank account, there must be 9 calendar days between the last withdrawal date and the cancellation submission date. (click here for more details)
3. If there is no outstanding balance, the refund may be sent to the dealership directly. In this case, please select "Dealer" from the drop-down menu under "Send Refund To" when submitting the cancellation
If you are the non issuing dealership and would like to cancel for a customer, click here for guidance.