Issuing dealerships can submit cancellation requests online through our self-serve features in the HUB, by navigating to the specific policy and clicking on "cancel this contract".
The following is important to know:
1. The dealership requesting the cancellation will be responsible for paying the chargeback.
2. Refunds must be sent directly to the customer. (click here for details on requesting an exception)
3. If the customer's payments are debited via a bank account, there must be 9 calendar days between the last withdrawal date and the cancellation submission date. (click here for more details)
If you are the non issuing dealership and would like to cancel for a customer, click here for guidance.