The current average cycle time of a life claim for LGM is 62 days.
The above cycle time includes the date from when the Co-operators receives notification of claim (usually by telephone call) through to the date in which proof of claim details are received and reviewed by the Co-operators.
Once a decision on the claim has been reached, it takes two days to process the payment.
It is important to note that the information received on behalf of a claim will be reviewed within five working days, as this Co-operators service standard.